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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Tammy Morris

February 1, 2023

5  out of  5 rating by Tammy Morris
"I have been with State Farm for years and always goes good no matter if I’m adding a new vehicle or just need to make a change to my policy or a claim always goes smoothly"

Kyle Brandenburg

January 31, 2023

5  out of  5 rating by Kyle Brandenburg
"Great people and great rates. Megan helps anytime I have a question."

Darlene Strock

January 17, 2023

5  out of  5 rating by Darlene Strock
"My experience with Tiffany Lawson at State Farm was amazing. Her level of customer service and her personality are exactly what you want when you call for assistance. Thank you again Tiffany for all of your help!"

Courtney Knerr

January 12, 2023

5  out of  5 rating by Courtney Knerr
"Kelli Southern SF has taken care of my family for years now. They do an amazing job and always respond quickly. Definitely recommend giving them a chance to get your business"

Scott Campen

January 12, 2023

5  out of  5 rating by Scott Campen
"Very impressed with my needs met after I hit a deer. Called Kelli southern her and employees took charge truck towed Very next day I had hardly anything to do thanks so much"

Douglas Long

September 10, 2022

5  out of  5 rating by Douglas Long
"Good service"

Emily E

August 31, 2022

5  out of  5 rating by Emily E
"Kelli Southern is the best. Responsive. Good service. Doesn’t try to push unnecessary items. Concise and well informed communication. Good rates. Been with for 8 years or so, use for auto/home, happy with."


August 23, 2022

5  out of  5 rating by love_me_sideways
"Amazing staff!"

Gil Caldwell

July 15, 2022

5  out of  5 rating by Gil Caldwell
"Very friendly and helpful"

Tamara Carper

March 2, 2022

5  out of  5 rating by Tamara Carper
"Had an issue with our premium and it was resolved efficiently with one phone call. The representatives are always helpful as well as kind. Would highly recommend their service."

Gavin Huff

September 12, 2021

3  out of  5 rating by Gavin Huff
"Can't answer simple questions about credits and how they work"

Chuck Johnson

August 30, 2021

5  out of  5 rating by Chuck Johnson
"Took care of my problem on the spot, very easy to work with"

Kaylee Conn

June 11, 2021

5  out of  5 rating by Kaylee Conn
"Maegan did a great job making sure I was taken care of!!"

Sarah Taylor

June 8, 2021

5  out of  5 rating by Sarah Taylor
"The process to be approved was easy and very quick. Great rate. Kelli and Nicole were extremely professional and helpful. Would highly recommend!"

Steven Combs

April 27, 2021

5  out of  5 rating by Steven Combs
"Maegan was great with getting the quote I requested. I went ahead and purchased my policy on the spot. Superb service. Highly recommend."

Ritchie Cox

March 16, 2021

5  out of  5 rating by Ritchie Cox
"Friendly and helpful"

Brian Stockwell

November 4, 2020

5  out of  5 rating by Brian Stockwell
"I have my home and vehicle policies with Kelli Southern State Farm. Exceptional service and staff. I have been a policy holder for over 10 years. I will not change!"

breanne kohli

September 18, 2020

5  out of  5 rating by breanne kohli
"We've been with State Farm and Kelli for years and wouldn't use anybody else! The staff always goes above and beyond to answer questions or help with any issues, and are always so friendly! Thank you Kelli, Nicole and Amber!"

Hannah Miller

August 15, 2020

5  out of  5 rating by Hannah Miller
"Amber was super helpful getting me setup for the first time getting insurance. She made everything super easy and she was always available for me to ask questions. Wonderful!"

James Watson

July 1, 2020

1  out of  5 rating by James Watson
"UPDATE 7/1/20: TL:DR - Don't waste your time with State Farm if you have ticket/s. They dont underwrite until after you switched to them. Rates will increase or be denied coverage. Very disappointing. After spending days of my time getting all of the information to State Farm, setting up payment, canceling my home and auto with previous insurers, I get a call stating that Sate Farm can't insure my auto due to a previous ticket. The most frustrating part of this is that in the very beginning I made State Farm aware of the ticket on multiple occasions specifically stating I didn't want any surprises such as increased rate prior to switching. Never did I think they won't underwrite it until weeks after I switched to them. Now I have to spend more of my time getting another insurer. I hope they are able to figure out a better process. Because for anyone out there with ticket/s on their record, I wouldn't waste your time with State Farm. Original Post: Better rates than I currently had with Esurance for the same coverage. Nicole was very knowledgeable. She suggested another option that I wasn't aware of. With her suggestion, I am better covered than before and am now saving over $1k/yr between Auto, Home, & Umbrella. I would highly recommend them to anyone."

Mandi Hawkins

June 23, 2020

5  out of  5 rating by Mandi Hawkins
"First time getting insurance on my own and they made the process easy to understand. Combined my car and renters insurance. Best thing is they don't discriminate dog breeds. Very happy with my experience and highly recommend them!!"

A Google User

June 12, 2020

5  out of  5 rating by A Google User
"excellent to work with highly recommend"

Katlyn Clevenger

May 28, 2020

5  out of  5 rating by Katlyn Clevenger
"10/10 would recommend! They always make sure I get the best prices and they are always so helpful😊"

Thad Cather

March 10, 2020

5  out of  5 rating by Thad Cather
"Great agency! Very helpful and quick to answer questions!"

Carson Harmon

February 26, 2020

5  out of  5 rating by Carson Harmon
"Best insurance agency I have been with!"